Booking terms & cancellations.

Game On Mobile Gaming · Mobile gaming parties. Email: gameonmobilegaming@outlook.com. Telephone: 07950 834944.

YOUR BOOKING

Check your party date, UK start time, duration, venue and total before paying. A 50% deposit is part-payment of your booking. The remaining balance is due before the party starts. Your booking is confirmed when we accept it and send confirmation. If we cannot confirm a payment received, we will contact you promptly and refund it unless you agree to an alternative.

TRAVEL

The first 30 driving miles from TN38 9HJ are included. Each started mile above 30, up to 50 miles, costs £2.50. Journeys over 50 miles require an agreed quote. The total, including any travel charge and applicable taxes, is shown before payment. Changes to your address, date or duration require availability and agreement to any price change.

CANCELLATIONS & REFUNDS

Tell us as soon as possible by email or phone, including your name, booking reference and party date. Keep evidence of when you contacted us. Our acknowledgement is not a condition of cancellation.
At least 28 days before the party: full refund of all payments.
At least 14 days but less than 28 days: maximum cancellation charge of 25% of the total booking price.
Less than 14 days, including a no-show: maximum cancellation charge of 50% of the total booking price.
Notice is measured to the scheduled party start using UK time. A day is a full 24-hour period.
We charge the lower of the applicable maximum or our reasonable actual net loss directly caused by cancellation. We take reasonable steps to refill the slot and deduct saved costs and replacement booking income. Your deposit counts towards the charge; it is not an extra fee. We explain deductions and refund any excess. If a later replacement booking reduces our loss, we recalculate and refund the difference.
We consider exceptional circumstances compassionately and may agree a date change, subject to availability. Any additional cost must be agreed first.
We assess refunds without undue delay. Once we agree a refund is due, we issue it within 14 days using the original payment method unless you expressly agree otherwise, without a refund fee. Statutory refund deadlines take priority.

IF WE CANCEL

If we cancel the whole party, you can receive a full refund or choose an available alternative date. You do not have to accept a voucher. If only part of the service is provided, your rights to an appropriate remedy remain unaffected.

YOUR CONSUMER RIGHTS

Date-specific leisure bookings normally fall outside the usual 14-day online change-of-mind cancellation right. This does not affect your rights if we fail to provide the agreed service. Services must be provided with reasonable care and skill. Nothing excludes liability for death or personal injury caused by negligence, fraud or liability that cannot legally be excluded.

ACCESS & SAFETY

Please give an accurate address and tell us about parking or access restrictions. Arrange safe, legal parking and any necessary permission. Contact us about accessibility or support requirements so we can discuss reasonable adjustments. We may pause an activity where reasonably necessary for safety and will explain the issue and allow it to be resolved where practical. There is no automatic forfeiture of payment.

PHOTOS & MARKETING

Booking does not give permission to use photographs of you or your children for advertising. Promotional image permission and optional marketing choices are separate from booking terms.

QUESTIONS & COMPLAINTS

Email gameonmobilegaming@outlook.com or call 07950 834944 with your booking reference. Your statutory rights remain unaffected. English law applies without removing mandatory protections or court rights where you live in the UK. Terms supplied when you booked apply to that booking; this page does not retrospectively replace earlier agreed terms.